Shipping & Returns
Last updated: October 2026
Everything at Livy & Company is made, finished, personalized, packed, or otherwise fussed over by a real human – me.
Many items are handmade or made to order, so processing times may vary depending on the product and how many orders are already lined up ahead of yours. I don’t keep large quantities of every item sitting on a shelf ready to ship, because much of what I make is produced specifically for each order.
Processing & Turnaround Times
Estimated turnaround times are listed with individual products whenever possible.
If you need your order by a specific date, please include that date in the order notes when you check out. If your timing is especially tight, you’re also welcome to contact me before ordering at Michelle@LivyAndCompany.com.
I will always make every reasonable effort to accommodate a requested date, but rush requests and delivery dates cannot be guaranteed unless I have specifically confirmed them with you.
Please remember that processing time is separate from shipping time.
Shipping
Orders are shipped to the address provided at checkout, so please double-check your shipping information before submitting your order.
Once your package has been transferred to the shipping carrier, delivery timing is generally outside my control. Weather, carrier delays, postal disruptions, and other unexpected events can occasionally affect delivery.
If you believe your package is lost or there is another delivery problem, please contact me and I’ll do what I reasonably can to help.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error before your order ships, contact me as soon as possible and I will update it if I can.
If an order has already shipped to an incorrect address provided at checkout, additional shipping charges may apply if the order is returned and needs to be sent again.
Handmade Products
Many Livy & Company products are handmade, hand-dyed, engraved, illustrated, assembled, or made to order.
Small differences in dye patterns, fabric placement, color, stitching, engraving, shape, texture, or other handmade details are normal and are part of what makes each piece unique.
These natural handmade variations are not considered defects.
Colors may also look slightly different depending on lighting, photography, computer monitors, phones, and other screens.
Returns & Exchanges
Because Livy & Company is a small handmade business and many items are made specifically for each order, I do not accept returns or exchanges for change of mind.
Please review product details, sizing, colors, personalization, spelling, and other selections carefully before placing your order.
Custom & Personalized Items
Custom and personalized products cannot be returned or exchanged simply because you change your mind.
This includes items made with names, photographs, custom artwork, special wording, custom sizing, personalized designs, or other customer-requested details.
Once production has begun, custom or personalized orders generally cannot be changed or cancelled.
If I Made a Mistake
I want you to receive what you ordered.
If an item arrives:
- Damaged
- Defective
- Incorrectly personalized because of an error on my part
- Or materially different from what you ordered
please contact me promptly at Michelle@LivyAndCompany.com.
I may ask you to send photographs so I can see what happened.
Depending on the situation, I will work with you on an appropriate solution, which may include a repair, replacement, correction, or refund.
Customer Personalization Errors
Please double-check names, dates, spelling, sizes, wording, and other personalization before submitting your order.
If an item is made according to the information submitted with the order, I generally cannot replace or refund it because of an error in the information provided by the customer.
If you notice a mistake after ordering, contact me immediately. If production has not yet begun, I will make every reasonable effort to correct it.
Cancellations
If you need to cancel an order, contact me as quickly as possible.
Orders that have not yet entered production may be eligible for cancellation.
Once production has begun on a handmade, custom, or personalized product, cancellation may no longer be possible.
Questions?
If you have a question about shipping, timing, personalization, or an order you’ve placed, please contact:
Livy & Company
Michelle@LivyAndCompany.com
LivyAndCompany.com
I’m a small handmade business, and I’d much rather answer a question before an order than have either of us unhappy afterward.
Nothing in this policy limits any consumer rights that cannot legally be waived.