Privacy Policy
Last updated: October 2026
At Livy & Company, your privacy matters. This Privacy Policy explains what information we collect when you visit LivyAndCompany.com, place an order, contact us, create an account, or otherwise interact with the website, and how that information may be used.
Information We Collect
When you visit or shop on our website, we may collect information that you provide directly to us, including:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Information you provide when requesting a custom or personalized product
- Messages or information submitted through contact forms
- Account information if you choose to create a customer account
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, referring pages, pages visited, and information stored through cookies or similar technologies.
Orders and WooCommerce
Livy & Company uses WooCommerce to operate our online store.
When you place an order, we collect the information necessary to process and fulfill your purchase, provide customer service, maintain business and tax records, prevent fraud, and manage returns, refunds, or order-related issues.
This information may include your name, contact information, billing and shipping information, order details, and transaction-related information.
Payments
Payments made through our website are processed using third-party payment services.
We currently use WooPayments, which works in partnership with Stripe. Payment providers may receive information necessary to process your transaction, such as your name, billing information, email address, purchase amount, and payment-related identifiers.
Livy & Company does not store your complete credit or debit card number or card security code on our website. Sensitive payment information is handled by the payment processor.
If additional payment methods such as PayPal or Apple Pay are offered, those providers may also collect and process information according to their own privacy policies.
Custom and Personalized Orders
If you order a personalized or custom product, you may provide additional information such as:
- A pet or person’s name
- Photographs
- Memorial information
- Custom wording
- Design instructions
- Other information needed to create your product
We use this information for the purpose of creating, producing, communicating about, and fulfilling your order.
We do not sell customer-submitted photographs or personal information.
Contact Forms
If you contact us through a form on the website, we may collect your name, email address, message, and any other information you choose to provide.
This information is used to respond to your inquiry, provide customer service, and maintain appropriate business records.
Shopping Cart and Abandoned Cart Information
Our website may use shopping-cart and cart-recovery features.
If you begin the checkout process but do not complete an order, information associated with your cart or checkout may be temporarily retained so that the website can preserve your cart or, where enabled and permitted, send you a reminder about an unfinished purchase.
Cookies
Our website uses cookies and similar technologies to help the site function properly.
Cookies may be used to:
- Keep items in your shopping cart
- Remember your preferences
- Maintain your login or shopping session
- Process payments securely
- Help prevent fraud
- Understand how the website is being used
- Improve website performance and functionality
Some cookies are necessary for the operation of the online store and checkout.
Payment providers and other third-party services used by the website may also place their own cookies.
How We Use Your Information
We may use information collected through the website to:
- Process and fulfill orders
- Create personalized products
- Communicate with you about your order
- Respond to questions and customer-service requests
- Process payments, refunds, and disputes
- Prevent fraud and protect the security of the website
- Maintain financial, tax, and business records
- Improve our products, services, and website
- Comply with legal obligations
How We Share Information
We do not sell your personal information.
We may share information only when reasonably necessary to operate the business and provide our services, including with companies that provide services such as:
- Website hosting
- Ecommerce and website functionality
- Payment processing
- Shipping and delivery
- Fraud prevention
- Website security
- Technical support
These companies may receive only the information necessary to perform their services.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, business, or website.
Shipping Providers
When we ship an order, we may provide the carrier with information necessary to deliver your package, including your name, shipping address, and other required delivery information.
How Long We Keep Information
We retain order and customer information for as long as reasonably necessary to fulfill orders, provide customer service, maintain required tax and accounting records, resolve disputes, prevent fraud, and comply with legal obligations.
Some information may be retained longer when required for legitimate business or legal reasons.
Your Privacy Choices
Depending on where you live, you may have rights concerning your personal information, such as the right to request access to, correction of, or deletion of certain information we maintain about you.
To make a privacy-related request, please contact us using the information below.
Please understand that we may need to retain certain information when required for tax, accounting, fraud-prevention, order-history, or other legal and legitimate business purposes.
Children’s Privacy
Livy & Company does not knowingly collect personal information directly from children under the age of 13 through the website.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove it.
Third-Party Websites and Services
Our website may contain links to third-party websites or use services operated by other companies.
Their collection and use of information is governed by their own privacy policies and practices, and Livy & Company is not responsible for the privacy practices of websites or services we do not control.
Security
We use reasonable administrative, technical, and organizational safeguards intended to protect customer information.
However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time as our website, services, or legal requirements change.
When changes are made, the updated version will be posted on this page and the “Last updated” date will be revised.
Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact:
Livy & Company
Website: LivyAndCompany.com
Email: Michelle@LivyAndCompany.com